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Corporate Training - Pharmadeep Turnkey & Engineers Pvt. Ltd, 22nd Sep, 2019


Etiquettes are the socially accepted norms and behaviours that an individual is expected to follow in the society. Similarly, when we talk about an organization, employees too are expected to exhibit certain etiquettes that go with the organizational culture.

Although our business environment is particularly dominated by the influence of technology; videoconference calls, telephone conversations, computer applications, email messaging, fax machines, voice messages, cell phone usage, social media connects, office communicator trails, etc and are designed to speed up the efficiency of our transactions; they neither replace the need for personal contact nor free us from the good communication requirements.

Etiquette instills a sense of conviction and trustworthiness in the individuals. One becomes more responsible and mature. Etiquette helps individuals to value relationships. The way you network with your colleagues, friends, and family members states a lot about your nature and upbringing and creates a lasting impression.


Etiquette empowers an individual to earn respect and appreciation in the society. No one would feel like talking to a person who does not know how to speak or conduct himself in the society. People gravitate to those who are kind, considerate, courteous, approachable, pleasant, respectful and interesting.

Particularly in service and consultation industry, whenever you meet clients, you not only present your know-how and skills but also you present an image of the company and the way they conduct their business relationship and transactions. Your ability to relate to the needs of the clients is pertinent to create positive impressions to the stakeholders.

Moreover, workplace Etiquettes are socially acknowledged and accepted practices in all social and working environment circumstances that one needs to develop and ace. It encourages us to show regard and thought to other people and makes others work with you benevolently and gainfully. It is similarly significant in connecting business relationships, and those with international presence, they must strike the right fitment of global etiquette in this today’s competitive environment. A Harvard study reported in Forbes magazine states that one’s success at work is 85% based on social skills and only 15% on technical skills. Practicing workplace etiquette at all levels ingrains a sense of conviction, collaboration, belongingness towards the organization and trustworthiness in the employees. They act as a magnetic body in drawing people towards you.

This was the basic premise in designing and facilitating ‘Corporate Etiquette’ for 22 employees of Pharmadeep Turnkey Consultants & Engineers Pvt. Ltd., Thane. This program gave an insight on why etiquettes are highly appreciated and preferred in the corporate world, irrespective of the cadre.

Such visionary and value driven organizations like Pharmadeep Turnkey have started realizing and inculcating these basic etiquettes in their day-to-day business life. Following these basic rules and tips creates a lot of positive difference in the working culture by reducing conflicts, strengthening the bond, edge over the competitors and being able to satisfy the customers need.

Key Take-aways from the corporate etiquette program were:

Dress to impress

Be Kind – Rudeness is not manly!

Dine well, Deal wise

Treat others as equals

Don’t invade people’s privacy

Time is money!

There’s more to the meeting that what meets the eye


Etiquette are the most underrated part of soft skills. Its like the salt potion in food – its presence is not felt and appreciated, but absence makes all the difference. Corporate etiquette starts right from the appearance of an employee to the social gatherings that he/she attends. The scope of corporate etiquette is applicable to the way an employee dresses up, meets new or existing clients, the way he replies to an email, interacts and closes the deal with the client, etc.

The employees of Pharmadeep Turnkey Consultants & Engineers Pvt. Ltd. were involved in setting etiquette goals for themselves progressively. Wonderful insights in various industries were given by Nirmiti Academy’s Founder Director and Coach, Mrs. Dipti Deepak through the interactive activities and roleplays.

Benjamin Franklin has rightly said - Tell me and I forget, Teach me and I remember, Involve me and I learn. The more you involve them, the more they enjoy and learn.

Learning the rules of etiquette is easy however following appropriate etiquette at the workplace, social gatherings as well as in your home, is thoughtful, strategic and logical in many ways. Power comes from knowledge of business etiquette; application builds confidence and confidence builds leaders.

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Corporate Training - Pharmadeep Turnkey & Engineers Pvt. Ltd, 22nd Sep, 2019

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